Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Full name, Email address, Phone number, Billing address, Shipping address, Payment information (processed securely through third-party payment providers).
• Non-Personal Information: IP address, Browser type and version, Device information, Website usage data, Cookies and similar technologies.

2. How We Use Your Information

We use your personal information to process and fulfill orders, provide customer support, send order confirmations and delivery updates, and ensure a smooth shopping experience. Your information may also be used to improve our website, products, and services, respond to inquiries and feedback, send promotional offers and marketing communications where permitted by law or with your consent, and detect, prevent, or investigate fraudulent, unauthorized, or unlawful activities that may affect our customers, website, or business operations.

3. Cookies

Ontomeel may use cookies and similar technologies to enhance website functionality, remember user preferences, analyze website traffic and performance, and improve the overall user experience. These technologies help us understand how visitors interact with our website and enable us to provide more personalized and efficient services. Users may choose to disable cookies through their browser settings; however, doing so may limit access to certain features and affect the functionality and performance of the website.

4. Sharing of Information

Ontomeel does not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers, including payment processors, delivery and logistics partners, website hosting providers, and technology service providers, solely for the purpose of operating our business and delivering services to you. We may also disclose information to government authorities, regulatory bodies, or law enforcement agencies when required by applicable laws or legal processes. All third-party service providers engaged by Ontomeel are expected to implement appropriate security measures and maintain the confidentiality and protection of your personal information.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill and manage customer orders, provide our services, comply with applicable legal and regulatory requirements, resolve disputes, and enforce our agreements, policies, and terms of use. Once the information is no longer required for these purposes, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable data protection laws and industry best practices.

7. Your Rights

Subject to applicable laws and regulations, you may have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete information, request the deletion of your personal data, object to certain types of data processing, and withdraw your consent to receive marketing or promotional communications at any time. Ontomeel will make reasonable efforts to respond to such requests in accordance with applicable data protection laws. To exercise any of these rights, please contact us using the contact details provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

9. Children's Privacy

Ontomeel does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.